Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After several weeks of adapting to a new and uncertain situation, working from home and creating new routines… How can you now prepare your team for the comeback? First and most importantly, always follow your country’s guidelines regarding businesses’ re-openings!
In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!
It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.
Not getting enough ROI on your internal IT/HR support? Finding your employees constantly frustrated and unproductive? Getting regular bad feedbacks from your customers on your product support? What if I told you there is a single, cost-effective solution to all these? The solution is… wait for it… AI-powered contextual chatbots with automated workflows for business applications. Okay, that was a bit long.
How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?
2020 has been a whirlwind year, and with billions of people forced to contend with our new reality, we’ve noticed some interesting shifts in the way businesses and customers use messaging. As part of our new normal, where physical distancing and closures have changed how we work, socialize, and do business, use of messaging apps is increasing. According to our most recent Zendesk Snapshot, American smartphone users will spend 20% more of their time in messaging apps than before.
“Due to increased call volume, hold times may be longer than usual.” How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in.
You might be familiar with SolarWinds Inc., the American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. You might even be using their software like SolarWinds Service Desk for IT Service Management. What if there was a way for you to improve the experience of using SolarWinds Service Desk for your employees? There is, actually. It’s called Workativ Assistant.
