Teams | Collaboration | Customer Service | Project Management

Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach.

With the staggered re-opening of businesses following the shutdown, it’s time for customer support teams to up the ante on customer experience. After all, customers have also had to endure the ordeal and the last thing they want is a heated argument on the phone with a support agent over a refund. We believe the following apps will help you become more customer-centric in your approach and provide pre-COVID levels of service to all your customers.

Has your Inbox has screamed, “Enough!” because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.

According to a recent NPR survey of state health departments, the national coronavirus contact tracing workforce tripled in just six weeks, jumping from 11,142 workers to 37,110—and public health researchers say it needs to grow even more. Recent surges in cases underscore the importance of reopening countries, states, schools, and businesses carefully and as safely as possible—when the time is right.

The world will keep changing, and now is the time to embrace it. Change can be challenging, of course, but it can also push you to build an even better customer experience, listen to your customers more closely and work harder to stand out from your competition—and these are all good things. One of the ways you can equip your team to embrace change is with a virtual sandbox environment.

It’s happened to everyone—you purchase a new product you’ve wanted for a long time. But despite your excitement to use it, you realize, to great irritation, that you don’t really understand how to use it. These days, customers have an abundance of options any time they want to make a purchase. If something is too hard to use, returning it or canceling the subscription is just a few clicks away. Closing a deal does not mean your customer will stay.