We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work. In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.

With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.

Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.

When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more companies have employees working remotely with little to no in-person interaction. And, for every time there's a remote employee, there's also someone who's tasked with managing a remote team. So, how can you keep a support team happy and working together when they are 10, 100, or even 1,000 miles apart? Here are 7 tips for managing a remote customer support team…