Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device you can think of, and it is the core of any emerging technology from artificial intelligence to internet of things and robotics. We can only conclude that the outlook on the industry’s growth is on the positive side.

Global technology provider Arrow Electronics has selected Wire as the first secure collaboration platform to be offered through its reseller network; to customers in the UK and Ireland. Wire is a secure collaboration platform for enterprise. It uses end-to-end encryption to ensure complete security and privacy and transform the way businesses communicate.

It’s no secret that when it comes to volume, text has given way to visual content on social media platforms. Primarily visual social networks such as Instagram and YouTube continue to acquire more daily users1. These users are collectively uploading billions of visual content every day. Moreover, social networks with algorithmic feeds, such as Facebook and Twitter, have been prioritizing visual content over text-only content, which in turn earns image-based posts higher engagement.

In the business world, knowledge is power. A team of bad ass, knowledgeable employees will impress even the most difficult customers. However, finding the right people to build a team like this isn’t easy and can take a lot of time. In many companies, knowledge is acquired through direct experience. A senior employee that has been working on a product for a long time will know it inside and out. But, as a result of everything they know, they can often feel overburdened or overworked.

Hi all, We’re incredibly excited to introduce the first ever public beta of RiotX on Android today! RiotX is the codename for an entirely new Matrix Client built by the Riot/Android team, intended to replace Riot/Android in the relatively near future.

Wire is proud to be pushing the boundaries of standardization with Messaging Layer Security (MLS). Raphael Robert discusses the new era of secure group messaging at Black Hat in Las Vegas, August 7th. The session will shed further light on the ongoing developments and progress of Messaging Layer Security (MLS).

Since his days serving treats at Dairy Queen, to cashiering at Shopko—which, fun fact, is how he met his wife—to supporting Zendesk customers as a Tier 1 support agent, Brett Bowser is a customer-service natural. After more than three years answering customer queries as a front-line advocate, Brett is now a Community Engagement Specialist in Zendesk’s Madison, Wis. office, where he applies years of hands-on customer-service skills to a different kind of support experience.

Back in 2006, we self-published Getting Real: The smarter, faster, easier way to build a successful web app. It was our first foray into broadly sharing how we work at book-scale. It struck a nerve, turned heads, and changed minds. It offered product people, designers, and developers a way out – an escape hatch. They could finally ditch their way of working that wasn’t working for a new way that would.

Customers are growing increasingly savvy and as they do, their needs are changing. What you provide your customer with will obviously have to account for this change, and evolve accordingly. In fact, if you don’t make changes, your customers may end up leaving, especially considering your competitors do make changes to their support strategy to address the changing tides. Some of these factors are fairly small and make use of existing tools.

You decide to buy a phone. Do you go for the phone of your dreams even though it’s beyond your budget, or would you settle for a functional, but less-ostentatious one that fits into your budget? Do you wait for special offers so you can avail a discount, or get the device on credit? These are the kind of behavioral indicators that decide the types of customers and what aspect of a product/service appeals to them.