It’s been a couple months since Miro’s acquisition of Freehand, and I want to give you an update on where we’re heading with the combination of Freehand and Miro. We started this journey last fall with a shared vision. We believe the power of visual collaboration goes far beyond just a digital whiteboard. We believe in the potential to truly transform how organizations work — unlocking new levels of team collaboration, productivity, and creativity.
I’m excited to announce that Miro has acquired Freehand, the visual collaboration platform. At Miro, we believe that organizations on the forefront of innovation are radically focused on accelerating time to market and ensuring continuous alignment with customer needs and company strategy. More than 60 million users and 200,000+ organizations worldwide count on Miro to develop strategy, design new products and services, and manage processes through the entire innovation lifecycle.
At Simpplr, our guiding vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. This North Star is the driving force behind our commitment to constantly innovate, improve and expand our portfolio of industry-leading workplace technology solutions. A testament to this commitment is our recent acquisition of Socrates.ai, an advanced AI-powered virtual employee assistant.
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Lately, it’s not hard to go on LinkedIn, read online, or hear the news about a merger or an acquisition (M&A) transpiring. Two weeks ago, Frontier Airlines and Spirit Airlines announced they were merging. Last week, WarnerMedia and Discovery announced they received government approval to merge into one large media conglomerate. And then there are the acquisitions going on in tech, healthcare, and everywhere else.
At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.
