Teams | Collaboration | Customer Service | Project Management

Project dashboards: What they are, why they matter, and the different types

Managing a project can be overwhelming, but with the right tools, it doesn’t have to be. Project dashboards give you a real-time, visual snapshot of your project’s progress, helping teams stay organized, track key metrics, and make smarter decisions. Whether you're managing project timelines, budgets, or resources, a project dashboard keeps everything in one place, saving time and improving productivity.

Workflow: How to make a reopened ticket unassigned

Learn how to use Zendesk triggers to reset the assignee field when a customer reopens a solved ticket. Ensure efficient ticket routing. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Simpplr launches first fully integrated enterprise search solution within an intranet

Simpplr One is the only integrated solution that combines AI-powered enterprise search, smart answers and recommended actions within an intranet. Employees can now seamlessly search and find information across multiple systems through a single, intuitive interface. The growing challenges organizations face with information overload, disconnected systems and scattered knowledge sources directly affect employees in terms of decreased productivity, wasted time and frustration.

What is a PERT chart? Easy steps to create and use one

If you’ve ever struggled with mapping project tasks or keeping track of dependencies, we have the perfect solution for you. A PERT chart, also known as a PERT diagram, is a tool used to schedule, organize, and map out tasks within a project. PERT stands for program evaluation and review technique. It provides a visual representation of a project's timeline and breaks down individual tasks. These charts are similar to Gantt charts, but structured differently.

10 signs of overworking you can't ignore-and how to fix it

Have you ever felt like no matter how much you work, it’s never enough? You stay late, skip breaks, and push yourself past exhaustion. Yet your to-do list keeps growing. At first, it feels like dedication. But then, the fatigue sets in. You wake up tired, struggle to focus, and wonder why you’re constantly overwhelmed. Work takes over your evenings, weekends, and even your thoughts when you’re supposed to relax. If this sounds familiar, you might be ignoring the signs of overworking.