Setting up for success with Zendesk WFM: Activity tracking and segmentation
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Top 8 business continuity management tools for 2025
In April 2024, AT&T experienced a massive data breach, exposing customers' call and text records. In November, Blue Yonder was hit by a ransomware attack, disrupting operations for several retailers. Additionally, the US faced over five hurricanes, with Hurricane Helene devastating the southeastern region, claiming over 110. These incidents highlight the critical need for robust business continuity management (BCM) tools to ensure organizational resilience when exposed to massive disruptions.
Happy circle-back season, to those who celebrate
Mark your calendar: we’re declaring December 17th World Circle Back Day. Here’s how to get through it with your sanity intact.
12 Best Brand Management Software Options for 2025
The digital world has emerged as a battleground for brands, where consistency, relevance, and impact have become table stake. However, maintaining a dedicated positive brand image is easier said than done. This is where brand management software steps in. With the right brand management solution, you can ensure all your assets, campaigns, and brand data are in one place. Need to ensure your logo is the same shade of blue across every campaign? Done.
3 key Agile team roles and responsibilities to know
Teamwork is at the heart of any successful Agile effort, as Agile teams work in lockstep at all stages of the production cycle to iteratively create the best product possible for the company and end users. Picking the right teammates, and assigning the right roles and responsibilities, therefore, is critical. This article will explore the key roles that Agile teams require to communicate and collaborate effectively throughout your production cycles.
Synapse Pro slashes costs for running nation-scale Matrix deployments
We’re incredibly proud to announce the launch of Synapse Pro, a new enterprise Matrix server from Element that delivers phenomenal efficiencies for large-scale Matrix deployments in the public sector. Synapse Pro is Element’s best practice Matrix homeserver for huge public sector deployments.
Standard AI CEO on going from autonomous checkout to computer vision insights | Sit Down Startup
Welcome back to this week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company. Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.
8 Effective Communication Apps for Team Collaboration
When communication isn’t managed, the team suffers. Time is wasted tracking updates, clarifying instructions, or managing conversations across multiple tools. Important information gets buried, leading to confusion, frustration, and a serious loss of productivity. These problems only get worse as teams grow. This is where an internal communications app steps in to transform the way teams work together.
6 Best Online Task Management Tools for Teams
Ever feel like your team works in separate vacuums, where each person has his or her tasks, but there needs to be more clarity into what’s happening elsewhere? Breakdowns in communication, missed deadlines, and duplicate work lead to complete chaos. It’s so easy for things to slip through the cracks or be truly forgotten. If there isn’t some system, wrangling all these moving parts feels like a never-ending battle.
Service Desk Best Practices For Effective Support Operations
The service desk is at the heart of technical support, centralizing all support operations. The success of those operations will highly depend on service desk best practices, which can transform how teams handle incidents, manage requests, and maintain service quality. For customer support and internal IT services, the service desk is the central point of contact where technical challenges meet user needs.