Teams | Collaboration | Customer Service | Project Management

teamwork

Your guide to smarter AI resource management

Aug 19, 2025 By Ben Brigden In Teamwork
Managing people, time, and tasks can be a lot to handle—especially when things move fast and priorities keep changing. I used to rely on spreadsheets, emails, and guesswork to keep everything on track. But it didn’t always work. That’s when I started looking into AI resource management, and it’s made a big difference to how I manage projects. It helps me plan better, assign tasks faster, and see who’s busy or available in real time.
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5 steps to get started with self-service - Step 5: Optimize your help center and plan maintenance

Aug 19, 2025 By Zendesk In Zendesk
On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance. Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series. The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.
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teamsupport

Why Customer Service Ratings and Reviews Matter

Aug 19, 2025 By Amanda Davis In TeamSupport
Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. One method that has increased in popularity over the years is ratings on third-party sites like G2 and Capterra.
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teamsupport

Automation Tools for Customer Support: A Guide for B2B Teams

Aug 19, 2025 By Amanda Davis In TeamSupport
Today’s B2B support teams are under increasing pressure to meet rising customer expectations while working with flat budgets and limited headcount. Customers now expect faster response times, seamless interactions across channels, and proactive communication. Meeting those demands without expanding headcount can feel impossible. That’s where automation comes in. Customer support automation reduces repetitive tasks, accelerates resolution times, and ensures consistent, high-quality experiences.
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See What Miro AI Can Do in Seconds!

Aug 19, 2025 By Miro In Miro
Learn how to supercharge your workflow with Miro AI in this comprehensive tutorial! Discover how to generate documents, images, sticky notes, tables, diagrams, and prototypes using AI prompts. We'll show you advanced techniques like incorporating board content as context, refining outputs, and using selected objects to trigger smart suggestions. Perfect for teams, designers, and anyone looking to boost productivity with AI-powered collaboration tools. Master Miro's newest AI features and transform how you brainstorm, plan, and create visual content.
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wire

ChatControl: An Invasion of Our Digital Living Spaces

Aug 19, 2025 By Benjamin Schilz In Wire
That notion of digital space is no less true for everyone’s personal lives. Billions of people spend a significant portion of their time in an extended digital living space. We chat and message with our friends and relatives. We call and videoconference together. We share files, images, videos, and even collaborate on joint projects online. We play games together, watch videos together, and do so many collaborative things online.
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scoro

How to Improve Business Productivity (According to Senior Leaders)

Aug 19, 2025 By Marilyn In Scoro
If you’re wondering why your team seems busy but profit margins are flat (or even down) you might be stuck in the “productivity trap.” This happens when companies chase work volume instead of value. And it’s one of the most common challenges in professional services firms. We spoke with 20+ business leaders about how to redefine productivity and fix the issues holding your firm back. Let’s dive in.
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scoro

Ops as an Enabler: Improving Delivery Team Productivity

Aug 19, 2025 By Anna In Scoro
Professional services teams face never-ending deadlines and overlapping client demands. And your decisions as an operations manager shape whether your colleagues thrive—or burn out—in those circumstances. As ops consultant Harv Nagra states on a recent episode of “The Handbook:” Most of us didn’t start our careers as operations directors. But now, we’re the decision makers. And while we’re trying to do our best, we might now have our own blinders on.
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