Teams | Collaboration | Customer Service | Project Management

Knowing how to manage client relationships well will set you apart from your competition. Good client relationships lead to repeat business and can turn customers into fans who spread the word about your brand. In this post, we break down the basics of client management, explain why having strong skills in this area is so important, and give you some practical examples to help you build trust and keep clients coming back for more. Let’s jump in!

To manage a distributed team, you need solutions for keeping everyone connected, tracking tasks and projects, and monitoring time and schedules to maximize productivity across time zones. But to choose the right remote workforce management software, you have to consider several factors, including: This article explores the top tools for managing remote employees to help your business operate more efficiently and enable your team to work better from anywhere.

With the end of the calendar year approaching, we’ve focused our December update on enhancing the calendar and time management features. From sending calendar event invites from Scoro to a new time-off report and other usability improvements, we’ve packed in something useful for everyone!

Workforce planning is a critical component of ensuring that an organization has the right talent in place to achieve its goals both now and in the future. With the business environment constantly evolving due to technological advancements, economic shifts, and talent shortages, strategic workforce planning has never been more essential. This guide outlines six key steps to effective workforce planning and how companies can use it to drive long-term success.

Improving a project’s profitability means you earn more money while still delivering high-quality results to your clients. Everyone wins. But it can be hard to keep track of your project’s financial health because of tight deadlines and rising costs. If that sounds familiar, this post will help you. Keep reading to learn what project profitability is, how to calculate it, and ways to improve it. We cover important topics like project revenue, direct costs, and key financial metrics.

Managing campaigns in a non-profit organization is complex, especially with limited resources and high expectations for impact. Effective campaign project management ensures that each initiative not only meets its goals but also aligns with the organization's mission, budget, and timeline. With the right approach, non-profits can maximize their outreach, maintain transparency, and drive greater engagement among stakeholders and communities.

Effective Human Resource (HR) management is essential for any business, encompassing key tasks such as recruitment, payroll, employee engagement, and performance evaluation. Handling these tasks manually can be inefficient and prone to mistakes. HR software offers a streamlined solution, automating these processes and increasing overall efficiency. With a wide range of HR software options available in theUK, it’s important to choose the right one for your business.

The hybrid work model has rapidly gained popularity, offering employees the flexibility to split their time between working remotely and in the office. This approach caters to a range of preferences, helping businesses strike a balance between productivity, collaboration, and employee satisfaction. However, implementing an effective hybrid work schedule comes with its own set of challenges, such as ensuring fairness, maintaining cybersecurity, and fostering collaboration.

Are you tracking the right workforce metrics to truly understand and boost your team’s productivity? Having accurate data is now essential for companies wanting to improve efficiency, prevent burnout, and make smart decisions that drive growth. By focusing on key workforce metrics, you can better support your team, boost employee engagement, and make choices that drive your company’s success.

Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.