Teams | Collaboration | Customer Service | Project Management

Managing a busy team means constantly juggling deadlines, tasks, and availability. I’ve had days when I wasn’t sure who could take on more work or whether we’d meet a deadline without burning out. That’s when a capacity planning template became one of the most useful things in my project management toolkit. It gives me a clear picture of what’s realistic, helps me plan ahead, and makes sure my team is working at a pace that’s productive, not overwhelming.

As someone who works in content marketing, I know how messy things can get when workflows aren’t clear. Between juggling briefs, chasing feedback, and keeping deadlines on track, I’ve tried more workflow management software than I can count—always on the hunt for something that actually helps my team stay organized and get things done. Some tools have helped me cruise through content calendars and campaigns. Others… not so much.

Artificial intelligence has become the new battleground for productivity, innovation, and competitive advantage. Yet for many small and medium-sized businesses (SMBs) in Australia, AI is still more of a question mark than a playbook. While large enterprises forge ahead with in-house data science teams and expansive digital transformation programs, SMBs face a different set of constraints—and, if played right, a different set of advantages.

Just in time for summer, big things are happening at Teamwork.com. This month, we’re rolling out Advanced Reporting in beta, launching a game-changing AI feature, and delivering powerful automation upgrades to help you work faster and smarter. Whether you're deep in the data, streamlining workflows, or keeping your team aligned with less effort, these latest enhancements are designed to give you more control, more insights, and more time back in your day. Let’s dive in.

Hold onto your hats because this month’s update is a big one! From a brand new skill set for our AI-powered smart companion ELI to enhanced project metrics with trends and alerts, and a redesigned task list that speeds up your everyday work – everything in this update is built to remove friction and help your team move faster and stay informed.

Fiedler’s Contingency Theory states that, for a leader to be effective, their leadership style must fit the situation. Using this model, you’ll identify your own leadership style, assess the situation that requires leadership, and determine whether you’re the right leader. In this piece, we further break down the theory, teach you how to apply it to become a better leader, and provide examples of the theory in action.

Project management vs. task management tools! I always get these two confused. If you are stuck with this interchangeability issue, you won’t be after reading today’s blog post. Both projects and tasks are birds of the same feather. However, they are similar yet different. Moreover, expertise in both project and task management is important for success. The hierarchy is work, projects, and tasks. That’s how it is, regardless of the scale and sector of your organisation.

If you’ve ever spent time in a city like San Francisco or Milan, you know that fog usually creeps in overnight—unnoticed until you wake up in the thick of it. Financial “fog” at an agency can feel the same way. Seemingly out of nowhere, cash gets tight, a retainer client drops, and now, you’re not sure you can cover payroll. And although this financial trouble feels sudden, there are almost always clues leading up to it.

To run your agency efficiently, you need to have the right foundation in place. Otherwise, you’ll have to constantly put out fires and solve daily problems—which is frustrating for everyone. Take a step back and evaluate your big-picture agency operations with tips from our podcast interview with Preston Chandler, Global Practice Lead for Strategic Operations at WPP. Learn how to get to the root of agency inefficiencies and address them with a simple, four-category framework.