Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Decoding the BPO Landscape: Derek Gallimore Unveils Mid-Scale Innovators

In this illuminating episode of the Future Workforce Podcast, Derek Gallimore takes us on an engaging exploration into the mid-scale BPO sector. Join him as he sheds light on the key players and innovative forces shaping this dynamic industry. Get ready to dive deep into insights, trends, and inspiring stories that will challenge your perceptions and expand your understanding of the outsourcing world.

Derek Gallimore discusses optimal profit margins for BPOs

Derek Gallimore shares his insights and experiences, breaking down the numbers for optimal profit margins to ensure efficient and effective BPO operations. Whether you're a business owner looking to outsource or simply interested in the dynamics of BPO, this episode is a wealth of knowledge. Don't miss out on these valuable insights that could reshape your approach to business! Tune in, and let's redefine the future of work together.

10 best project management software for Mac users

Are you searching for the perfect project management software for Mac computers? Look no further. We’ve done the research and found the top ten project management software and tools that’ll work seamlessly for Mac users. Give our list a scan and check out each tool’s best features and pricing. Soon, you’ll find the solution that fits perfectly with your business and team's needs.

June 2023 Version Update: Introducing Reports Library and Shareable Gantt Chart

This month we’re all about better insights – our brand new Reports Library makes it easier than ever to delve deep into various aspects of your business while a tiny new button in the Gantt chart will forever change the way you share project insights with your clients.

Create a Customer Service Knowledgebase

A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option for companies of any size or industry. A knowledgebase (KB) will include answers to common questions about your products or services. It might also include detailed guides on how to solve issues or perform actions. A KB can be a helpful tool from the agent perspective as well. For instance, agents can consult articles to provide accurate answers.

Why Google Workspace Is a Must-Have for Project Managers in Remote Teams

In today’s digital age, remote work has become the new normal for project managers leading teams. To thrive in this environment, it’s crucial to have the right tools that facilitate seamless communication, collaboration, and organization. This is where Google Workspace comes in.

Lead Time in Project Management: Understanding and Enhancing Efficiency

For project managers, efficient and timely project delivery is everything. Project managers are always on their toes, planning ahead and meeting deadlines round the clock—and lead time is a key factor in achieving both. If you are managing an agile software development project, know that lead time can make or break your project’s success. In this blog, we will understand everything you need to know about lead time.

How to Create an Effective Project Management Timeline?

A Project Management Timeline is a detailed task schedule that helps teams to set clear directions and priorities to close the most critical tasks first. It is an outline or draft including details of the tasks to be done and their respective deadlines. A project timeline enables the entire team to track when each task will be fulfilled and when the whole project will be completed.

Why remote work is better for everyone

A remote workforce is becoming an increasingly popular option for both employees and employers. There are many benefits to working remotely, and it’s a great solution for both sides of the employment equation. In this blog post, we will discuss the reasons why a remote workforce is better for everyone involved. We’ll look at the benefits that remote work provides for employees and employers alike.