Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore X InvGate Service Desk automation ideas in this video, and boost your support efficiency!

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.

Service desk managers monitor the service desk performance and thus need a tool that adapts to their specific needs. In particular, these service desk software features will boost help desk managers' productivity: See what these look like on InvGate Service Desk in this service desk manager view walkthrough.

If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.

If you're looking for service desk software, you need to know not only what functionalities it provides for your agents and admins but also how your end-users see it. Its easy-to-use interface will be critical to increasing its adoption rate — thus decreasing the number of tickets your agents handle daily. In this Customer View Walkthrough, you can clearly see what an end-user sees and experiences when using InvGate Service Desk.

Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements.

Keeping track of software across thousands of devices is complicated. Learn hoy to automate a license approval process with InvGate Service Desk and Insight.

A help desk solution can help educational institutions keep up with these challenges and ensure smooth delivery of IT services. But how can that be achieved? And what should educational institutions look for when searching for a help desk for schools?

Let's see how to create a fully customized and branded self-service portal to support the management of end user issues and requests.

Integrating InvGate Service Desk with Zapier is an easy way to integrate it with popular tools and create amazing workflows.