InvGate Service Desk | Agent View Walkthrough

InvGate Service Desk | Agent View Walkthrough

Jul 21, 2023

Explore InvGate Service Desk's agent view with our 30-day free trial:

If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs.

But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve.

In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.

In particular, they will benefit from the following help desk features:

  • Customizable dashboards and request views.
  • A support ticket view with all the information in one place
  • An intuitive knowledge base.

Want to see what the other user roles look like? Check out the following videos:

Key moments:
00:00:00 Introduction
00:00:40 InvGate Service Desk dashboard
00:01:12 "My Work" section
00:02:29 Service desk ticket view
00:05:52 Request Management capabilities
00:06:36 Knowledge Base
00:07:27 Conclusion

You can find more information on InvGate Service Desk here:

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