The InvGate Service Desk reporting feature is a powerful way to slice, dice, visualize, and store your most crucial performance information. Join us in this video to see how to make a custom monthly report.

Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape. To increase productivity and employee experience, organizations redefine what a digital workplace is to keep up with digital workplace trends.

Matt Beran, InvGate Product Specialist, shows the features to build dashboards in Service Desk. Not only are the reporting benefits extended to managers and agents, but you can also share dashboards with any unlicensed user absolutely free of charge.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.

When should you use Dashboards VS Reports? They are both useful for service desk agents and managers to check in on the operations, health, and other useful performance indicators for their teams and services. In this video, we're exploring their qualities and differences.

A Knowledge Base is an invaluable tool for IT leaders to provide information about an organization's processes, policies, and information This video is our look at the top key steps to make the most of your Knowledge Base, based on our experience as providers of top-of-the-line IT service management solutions.

Sometimes, simply choosing not to send a user experience survey saves you time and money, not to mention improving experiences simply by not sending an empty survey. In this presentation, InvGate Product Specialist Matt Beran talks user experience research and the role of surveys. Plus, he tries to answer the ultimate question: do user experience surveys work?