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If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.

If you're looking for service desk software, you need to know not only what functionalities it provides for your agents and admins but also how your end-users see it. Its easy-to-use interface will be critical to increasing its adoption rate — thus decreasing the number of tickets your agents handle daily. In this Customer View Walkthrough, you can clearly see what an end-user sees and experiences when using InvGate Service Desk.

Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements.

Keeping track of software across thousands of devices is complicated. Learn hoy to automate a license approval process with InvGate Service Desk and Insight.

A help desk solution can help educational institutions keep up with these challenges and ensure smooth delivery of IT services. But how can that be achieved? And what should educational institutions look for when searching for a help desk for schools?

Let's see how to create a fully customized and branded self-service portal to support the management of end user issues and requests.

Integrating InvGate Service Desk with Zapier is an easy way to integrate it with popular tools and create amazing workflows.

The InvGate Service Desk reporting feature is a powerful way to slice, dice, visualize, and store your most crucial performance information. Join us in this video to see how to make a custom monthly report.

Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.