InvGate Service Desk | Customer View Walkthrough

InvGate Service Desk | Customer View Walkthrough

Jul 14, 2023

Request InvGate Service Desk's 30-day free trial and explore the views of customers, agents, and admins:

If you're looking for service desk software, you need to know not only what functionalities it provides for your agents and admins but also how your end-users see it.

Its easy-to-use interface will be critical to increasing its adoption rate — thus decreasing the number of tickets your agents handle daily.

In this Customer View Walkthrough, you can clearly see what an end-user sees and experiences when using InvGate Service Desk.

In particular, they will benefit from the following help desk features:

  • A self-service portal to search for knowledge and submit tickets.
  • A knowledge base powered by natural language to quickly find articles about their issues.
  • An easy way to create and track submitted requests.

Want to see what the other user roles look like? Check out the following videos:

  • InvGate Service Desk agents' view walkthrough
  • InvGate Service Desk admins' view walkthrough

Key moments:
00:00:00 Introduction
00:00:30 Self-service portal overview
00:01:26 Knowledge articles display
00:02:02 "New request" view
00:02:23 End-user ticket submission view
00:03:10 Post-request submission actions
00:03:24 Conclusion

You can find more information on InvGate Service Desk here:

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