Teams | Collaboration | Customer Service | Project Management

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape. To increase productivity and employee experience, organizations redefine what a digital workplace is to keep up with digital workplace trends.

Matt Beran, InvGate Product Specialist, shows the features to build dashboards in Service Desk. Not only are the reporting benefits extended to managers and agents, but you can also share dashboards with any unlicensed user absolutely free of charge.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.

When should you use Dashboards VS Reports? They are both useful for service desk agents and managers to check in on the operations, health, and other useful performance indicators for their teams and services. In this video, we're exploring their qualities and differences.

A Knowledge Base is an invaluable tool for IT leaders to provide information about an organization's processes, policies, and information This video is our look at the top key steps to make the most of your Knowledge Base, based on our experience as providers of top-of-the-line IT service management solutions.

Sometimes, simply choosing not to send a user experience survey saves you time and money, not to mention improving experiences simply by not sending an empty survey. In this presentation, InvGate Product Specialist Matt Beran talks user experience research and the role of surveys. Plus, he tries to answer the ultimate question: do user experience surveys work?

SLAs can only give you so much information. They certainly don't tell the full story. Experience Level Agreements, or XLAs, are here to fill in some of the gaps. Let's explore how. This video is our look at Experience Level Agreements: what they are, how to implement them, and whether they're here to replace SLAs for good.

For IT leaders, it is easy to feel *stuck* with a service desk provider that isn't really working out. But switching to a new service desk tool is a lot easier than you think! This is our list of things IT leaders think are holding them back from making the change... but actually aren't!

There's more to the help desk than you might think. Find out the differences, scenarios, and job descriptions needed for these 5 levels of IT support!