Creating Knowledge Base Articles to Reduce Your Number of Tickets
Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others.
In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.
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