Teams | Collaboration | Customer Service | Project Management

Get alerted in real-time when Zendesk metrics change. From spikes in ticket volume to SLAs - it's easy to use Geckoboard to keep track of important changes in your Zendesk data, without having to wait for a report to refresh.

Learn how Asana’s AI-powered workflows simplify vendor risk management, ensure compliance, and maintain audit readiness—from intake to reporting. See how AI streamlines data capture, assigns reviewers, tracks documents, and delivers full audit trails with reasoning visibility. Key Moments.

Put one task in multiple projects, one project in multiple portfolios, and one portfolio in multiple goals with Asana multi-homing.

This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.

Learn how to facilitate powerful brainwriting sessions in Miro that generate more diverse ideas than traditional brainstorming. Perfect for teams who want everyone to contribute equally! Brainwriting creates space for quieter team members to contribute and prevents meetings from being dominated by the loudest voices. Watch how ideas evolve as team members build on each other's thinking! TIMESTAMPS.

Connect your work to your goals with Asana portfolios.

This video explains how you can find your documents easily using Quick Search. Quick Search looks for objects that contain the search word in the file contents or metadata. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application. Other Helpful Resources.

This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.

Master Zendesk Workforce Management (WFM) in this in-depth onboarding video designed to help you unlock the full potential of your support operations. In this video, you’ll learn how to: Integrate Zendesk WFM with your existing tools Apply industry best practices to optimize your workforce Empower your team to achieve WFM excellence What you’ll be able to do after this session: Track real-time agent activity status Monitor attendance in real time Measure Workstream performance using Dashboards Report on agent activity, attendance, and performance.