6 steps to implement Zendesk WFM - Step 3: Track performance with real-time and historical reporting

Master Zendesk Workforce Management (WFM) in this in-depth onboarding video designed to help you unlock the full potential of your support operations.

🎯 In this video, you’ll learn how to:

✅ Integrate Zendesk WFM with your existing tools
✅ Apply industry best practices to optimize your workforce
✅ Empower your team to achieve WFM excellence

📊 What you’ll be able to do after this session:

👀 Track real-time agent activity status
🕒 Monitor attendance in real time
📈 Measure Workstream performance using Dashboards
📋 Report on agent activity, attendance, and performance

Each topic includes a live demo to walk you through the key features and workflows, helping you build confidence and apply what you learn directly in your Zendesk account.

💬 Stick around for the live Q&A at the end of the session—your chance to ask questions about the tools, workflows, and best practices covered.

🛠️ Useful resources include:

Admin & Manager Guides

Agent Status & Attendance Documentation

Dashboard Insights

System & Custom Reports

Whether you're new to Zendesk WFM or ready to take your skills to the next level, this session offers practical, hands-on knowledge to help your team thrive.Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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