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Latest Videos
Journey of Dreams | 10 Years of Freshworks
Ten years ago we started this company on a dream. We dreamt of building a world-class software that would revolutionize the way we think about customer engagement. Along the line, we also had another dream. To build a company that is loved by its people, to build a company where people can find their purpose and their passion. This has been a dream worth dreaming, this has truly been a dream where all of us have come together and found our purpose, our passion, and our dreams coming together.
M-Files Administrator: Undelete and Destroy Objects | Intelligent Information Management
If you delete an object in M-Files it is not lost permanently, instead it becomes deleted and can still be found by performing a filtered search by a system administrator. The administrator has to have full control of the vault or the right to see and read all objects (including deleted ones).
What's New at Zendesk: Set your team up for success
Not only do customers expect you to respond immediately and with context, but they expect you to be accessible on every channel. To resolve each issue with care, agents are tasked with an endless list of tasks. Shawna and Andrew walk through the importance of setting your agents up for success in order to deliver the best CX for your customers. Catch Hannah Bastian demonstrating how this all works within Zendesk.
What's New at Zendesk: Conversations Are the Future of Service
Your host and product expert, Andrew Forbes, is joined by Zendesk’s EVP of Product, Shawna Wolverton. Join us to discuss how Zendesk is delivering a service solution with three components to address common CX problems: managing a growing number of increasingly complex customer requests, supporting their agents and internal teams by improving productivity and efficiency, implementing service fast with the ability to customize and optimize as their needs grow and change.
What's New at Zendesk: Work the way that works best for you
Shawna and Andrew know you have some pressing questions. How do you enable all of this on the backend? How do you set up your Zendesk in a way that it allows your customers to have conversations with you anytime, anywhere, and empower your team with the context, tools, and workflows to process these conversations? Stick around to see a demo by Jeremy Korman as he explains how to serve your customers well and set your team up for success.
What's New at Zendesk: Make it easy for your customers
We all know what conversational experiences are- we experience them every day in our personal lives, but when we interact with a brand or a business it's a different story. Listen to Andrew Forbes and Shawna Wolverton discuss how Zendesk is offering a solution making it easy for your customers with conversational experiences. Also, wait to see this in action with a demo from our very own Polomi Batra.
What's New at Zendesk: Conclusion
Hear a final discussion from product expert and host, Andrew Forbes, as well as our EVP of Product, Shawna Wolverton, talk through all the amazing launches we announced in Q4 and some key takeaways. Thank you for joining us and we look forward to seeing you in 2021!