Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver better self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics. Freshdesk is used by 40,000 businesses across the globe to make customer service their competitive advantage.

Troop Messenger - Screen share feature is one of the dynamic collaborative chat supporting features of Troop Messenger. It allows the team member/user to share their screen at the time of chat conversation with the recipient team member/user. The recipient user can see the entire real-time desktop screen. The sender can share his/her desktop screen once the screen share request is accepted by the recipient user. Both sender and receiver has the ability to stop the screen sharing session at their respective ends.

Troop Messenger now introduces one-on-one voice /audio calling feature in this version release. Voice calling feature of Troop Messenger allows the user to place an audio/voice call for better team collaboration. It enables you to have a crystal clear and smooth conversation experience. Any team member/user of the application can initiate, or receive an audio/voice call.