Project templates are a game changer when you do the same kind of work over and over again. Create to-dos, set up folders, and organize tools once, then spin up similar projects in just a few clicks. But when you work with clients, it takes extra steps to get things ready. After creating your project from a template and inviting folks in, you still need to choose what the client can see. We made some improvements to make working with clients and templates easier. Now you can choose what clients see (and what stays private) from inside the template.

In our recent webinar, *Unlocking AI Success with Zendesk Knowledge Base*, we explored innovative strategies to elevate customer experience using AI. This session featured valuable insights from our expert panel, including members from the Zendesk CX, Product, and Community Teams.

During our previous event on Zendesk AI for Help Centers, we showcased how Zendesk Generative Search works in action! Discover how this powerful AI-driven feature improves search functionality by providing users with relevant results and enhancing their support experience.

Learn to create custom fields in your Sell account, which are perfect for storing and standardizing information in your leads, contacts, and deals.

Learn how to start, pause, and stop timers from the list view for tasks for capturing time easily,

Discover how to supercharge your Jira workflow by integrating it with Miro! In this video, we dive into the step-by-step process of connecting Jira to Miro, creating a visual and flexible environment for your team. Learn how to set up a shared workspace, manage tasks visually, and take advantage of real-time two-way sync between Miro and Jira.

A prominent thought leader, author, and influencer in the fields of digital transformation and tech, Tom Goodwin helps organizations reshape how they work. The founder of AWHIN, Inc. (All We Have Is Now), Tom consults with the Fortune 500 to help them unleash the power of new technology, focusing on making more customer-centric products and services.

Project management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements... what what does this even mean?

This video demonstrates filtering an individual report. By applying filters to your reports, you can narrow down data and gain insights into your team's performance.

This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.