Teams | Collaboration | Customer Service | Project Management

Business process outsourcing, or BPO, plays a significant role in many companies. It is useful for everything, including handling customer service and back-office tasks. By sharing these tasks, businesses can focus on what they do best while taking advantage of the knowledge and speed of BPO providers. For BPO management, you need a planned method to ensure that employee performance and output are at their best.

Since it was first proposed, the EU’s Regulation to prevent and combat child sexual abuse (aka Chat Control) has gained the attention of security experts, academics, civil society, and the private sector for all the wrong reasons. Early versions of the Commission's proposal included requirements for media scanning and effectively entail the mass surveillance of Europeans.

Tightening budgets make it more imperative than ever to choose an intranet solution that is easy to deploy and maintain, thereby preserving and optimizing your IT resources. Streamlined intranet implementation can save money, time and frustration for IT and beyond.

POMS Corp., a provider of manufacturing execution systems software for companies that make pharmaceuticals, bio-pharmaceutical, cell and gene therapy, and other FDA-regulated products, takes customer support seriously. After years of frustration with an insufficient customer support solution, Travis Castleman, VP of Customer Support at POMS, decided to adopt TeamSupport in 2020.

There are so many options out there if you decide to implement a time tracking solution in your company. We’ve made your work easier by presenting an in-depth review of the top 10 time tracking apps.

Explore how a simple Insightful app download and the Five Whys method can transform your approach to workforce challenges. This article details a step-by-step process for uncovering and addressing the root causes of workplace inefficiencies through user activity monitor tools, empowering leaders with actionable insights for better decision-making.

As Greek philosopher Heraclitus once said, "Everything changes and nothing remains still, and you cannot step twice into the same stream." Ironically, change is the only constant — not only in life in general, but also in IT processes. IT teams may need to upgrade their hardware, migrate from on-premise services to the cloud, implement a new security patch, or deal with server breakdowns. How do you handle these changes to ensure minimal to no disruptions to service quality?

Are you looking for the top employee management software for your organization? We have got you covered in today’s list. Today, we will guide you through choosing the best software for managing employees for your business in 2024 with more insightful details. A good worker management system is needed in today’s complex and modern work atmosphere for organizations to optimally manage their employees, monitor workflow, and improve efficiency, productivity, and performance.

At Mattermost, we’re laser-focused on ensuring our customers get the most out of their Mattermost deployment investment. To do that, they need insight into how their user base is using the platform and what’s working best for them. Right now, getting insights about their user base’s experience is not easy. To get the data they need, some customers have leveraged external survey solutions, but others in air-gapped environments don’t have that option at all.

If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog full of aged tickets. This includes all the incidents or requests that should have been sorted out months (if not years) ago, but for a variety of reasons, they are still active and not resolved. The reality is that aged tickets hurt us in many ways, from unhappy customers to frustrated teams.