Teams | Collaboration | Customer Service | Project Management

Your account is locked. Please use the link to reset your password. It happens one day or the other. Every IT professional has experienced it sometimes. An employee tries to access her corporate e-mail account or business portal. She must present a report in a meeting starting in a few minutes. But her account is locked. She enters and reenters the password several times, tries all the numbers, combinations, and special characters, but still, the account is inaccessible.

Keep teams productive and connected with these templates for automating processes like daily huddles, requests, approvals and more.

Late last year, the Confluence team introduced the 7.0 platform release for Server and Data Center customers. It was our first platform release since 2016, and it focused on delivering improvements to administration, team productivity and enterprise needs. After a months-long development cycle, we shipped within a week of our goal – not too shabby, if I do say so myself!

We’re releasing a series of improvements that make working in Slack easier for everyone.

Design Lessons learned building a simpler, more organized experience for our users

Jennifer Christie, Twitter's vice president of people, shares how the company transitioned its 4,900-strong global workforce into an all-remote team

We’re releasing a series of improvements that make working in Slack easier for everyone

With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.

Customer relationship management (CRM) software can be a great resource for you and your team. If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects. Yet this adage is only true if: Around 65 percent of CRM projects fail due to low user adoption. Why?

With COVID-19 in full swing, today’s businesses must adapt faster than ever. Travel restrictions, quarantines, and business closures are all having a detrimental effect on our economy, way of life, and livelihoods. As product managers, we are the linchpins governing the decision-making process, requiring constant communication with our stakeholders. On a good day, this comes with many difficulties, but during a pandemic, when everyone is working remotely, these challenges multiply exponentially.