Teams | Collaboration | Customer Service | Project Management

While 2020 will certainly go down in history as the year that rocked our economic foundations, it’s not the only period to have done so. Just 12 years prior, we experienced the Global Financial Crisis, allegedly the worst economic disaster since the Great Depression. Traditional retail banks were largely blamed for the 2008 crisis, and consumer trust in them plummeted—this trust has not been regained yet, according to an Accenture report.

Everyone in an organisation needs to know what it takes to keep customers happy. According to research published in Forbes, 59% of companies with a CEO who is focused on customer XP report higher revenue growth, compared to companies without a customer-focused CEO. The customer-focused culture is led from the top and should be observed and adhered to company-wide. In a fast-changing world during a global pandemic, priorities are changing.

Discover how many social channels brands should be using, and which ones are likely to deliver the best results. To determine effective multi-channel planning for content and promotions, we will look at the vast array of channels, how to determine if they are appropriate and how an audit might reveal surprising results. will also look at the major platforms and sketch out a broad understanding of which industries they best serve.

Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. ‍ In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.

The importance of employee wellness has been underscored in recent years, but nowadays, more and more companies are beginning to offer these programs to their employees. Wellness programs are becoming more popular in the workplace. A recent study shows that workplaces with employee wellness programs have lower healthcare costs than those who are without them.

Monitoring your remote workforce with agent performance monitoring tools is the new normal. Here’s how you can put the tools to your good use. In this age of ‘work from home culture’, it is becoming increasingly difficult for companies to monitor the productivity of their employees. Agents working from home for prolonged periods are losing motivation and the quality of their work is deteriorating. Organizations find it hard to provide quality client support to their customers.

Managing a remote team's communication requires a bit more effort than if everyone were in the same office. You need to be deliberate about creating a communication strategy, ensuring everyone is on the same page with the office chat app, and making sure everyone feels comfortable sharing information. There are a few key things you can do to make sure your remote team's communication is secure.

With the right software, you can optimize key workflows with data insights.

Hiring top-tier freelance talent can help you scale your agency quickly, so it’s no surprise the freelance market is booming. But hiring freelancers is so much more than assigning deadlines and expecting results. Freelance project management can be time-consuming and complicated, not to mention risky. If you want your freelancers to deliver consistent work that exceeds your clients’ expectations, you need to put your freelancer project management process under the microscope.