Teams | Collaboration | Customer Service | Project Management

A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar ‘Benchmarking helpdesk software‘ on the impact that support workers’ productivity can have from the user interface (UI) and user experience (UX) of their tools. These are the principal points that they discussed during their talk.

Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of Time Doctor’s ongoing work to inform outsiders about how well different support software tools work.

The World Economic Forum (WEF) has made a groundbreaking prediction: 92 million workers will work full-time remote work by 2030. This is a big change from the current 73 million. It shows that more and more people are working from home, and the COVID-19 outbreak made this happen faster.

Today, we’re excited to roll out a brand new look and feel to the Planning Overview. It’s the same report you know and love, only we’ve given it a glow-up and boosted functionality to help you report on resourcing data alongside time, capacity, and staffing information. Before we jump in, let’s remind ourselves of why we would use the Planning Overview?

If there’s one thing that both employees and employers agree with, it’s that time tracking is an extremely tedious process. To make the process easier, download the three free employee timesheet templates in MS excel, Google Sheets, MS Word or PDF formats given in this article. You can also use an automated time tracking tool instead of filling out spreadsheets or PDFs manually.

If you want to increase your income and enjoy the freedom of working from home, consider remote freelance jobs as your solution! With an ever-growing list of the best remote jobs available, finding your next gig has always been challenging. Whether you’re interested in web design, copywriting, or something else, there are plenty of opportunities. We’ve compiled this guide to help you find the best remote job that fits your skillset and lifestyle.

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI is an essential part of modern customer service. As businesses strive to boost efficiency and enhance client experiences, artificial intelligence (AI) is becoming increasingly significant in the customer service industry.

Story points are an estimation technique used in Agile project management methodologies to help your team scope the effort required to complete a task. Story points account for factors like task complexity and uncertainty, which makes them more accurate than other estimation techniques such as time-based estimation. Estimating story points may sound complicated, but we’ve got you covered—we’ve broken down the process into six simple steps.

Are you struggling to find ways to be productive? You’re not alone. Productivity is something that most people struggle with at some point or another. But don’t worry – you can do several activities and strategies to be more productive in your day-to-day life. This guide will get you more out of your day by setting achievable goals, organizing your time and workspace, and using productivity tools and techniques. Let’s get started!

For non-developers, AI can seem like a black box. The concept of AI prompting sends a chill down our spines, especially when we’re bombarded with complicated examples and techniques. Multi-agent prompting? Prompt chaining? ReAct prompting? Sounds too much like the CompSci 101 course we failed in college. But according to Ethan DeWaal, Asana’s AI Program Manager, AI prompting doesn’t have to be complicated.