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Latest News

Introducing the Hub SDK Improvement for Messaging and Live Chat

Living in the Digital Age, so much of our lives are saturated with data and information. But with so much information available, sometimes we can feel like Johnny Mnemonic, past cranial-storage capacity, where additional data doesn’t help us solve any problems, and instead makes it even more difficult to solve problems.

August Update: Improved Cost Tracking Scoro

Accurately tracking your costs helps you determine what’s eating away at your profit margin. With this update, we are introducing the much-anticipated retrospective cost linking option, so you can track and manage project-related costs at the most granular level. In addition, we’ve improved Scoro’s export options and polished up a few things on the task management side.

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users' experience — while keeping all the details service desk agents need to process tickets right at hand. At InvGate, we’re always looking for ways to improve our UX/UI to provide our users with a better experience. And that means listening to their feedback and turning it into action. This is why we improved the Request View in InvGate Service Desk.

Element launches Chatterbox!

It’s a surprise to most people that the majority of embedded chat is not end-to-end encrypted (E2EE). And that’s perfectly understandable. You’d automatically think that a healthcare insurance firm would provide its customers with E2EE webchat. Or that when you’re in your bank’s app, the live chat would be E2EE. But it’s generally not the case. Test it out now - open your banking or healthcare app and ask if the live chat is end-to end encrypted.

Wire's New Accessibility Improvements

One of our promises at Wire is to provide the most secure and user friendly communications platform. Today, we’re proud to announce the first phase in our latest efforts to bring data privacy to a broader group of people through accessibility improvements to our UI. We love user feedback, and these improvements were partially inspired by our users’ inputs and our commitment to following accessibility standards.