Teams | Collaboration | Customer Service | Project Management

3 ways to deepen trust and build relationships through personalisation

Between the physical realities of COVID-19 and rapidly evolving consumer expectations, the Financial Services market has been forced to rethink the customer experience. Many firms are rushing to get to 100-percent digital and personalise each interaction—the numbers make it easy to see why: With the transition to digital comes the need to deepen trust, especially as we continue to reduce human-to-human contact.

Outsourcing vs inhouse: What Businesses Need to Know

Outsourcing vs. inhouse work is a topic that often stirs up debates. On the one hand, the business goal is efficiency and productivity. There are a lot of potential risks and things to consider before outsourcing work to independent contractors. In this blog post, you will look at the pros and cons of outsourcing work and what businesses need to know before making that decision.

The Top 11 Offshore Staffing Agencies to Consider

Offshoring offers numerous benefits to businesses that aim to scale their operations without overspending. However, finding talented professionals for your offshore team could be a challenge in a foreign location. This is where offshore staffing agencies can be a life-saver. These agencies have a thorough understanding of the local job market and can help you navigate the employment laws in the country with ease.

Why process is key to achieving peak profitability in the age of WFH

How can agencies leverage productivity to achieve profitability? While there certainly are already profitability perks to having a remote team (hello, office-related cost savings!), are there other ways that agencies can maximize the profitability benefits of WFH (work from home)? You betcha! The answer is process. We’re all familiar with the word process, and have likely thrown it around a few times in the workplace, but what exactly is it?

How Our Culture of High-Impact Openness at Mattermost Drives Results

As an open source organization, openness is part of our DNA here at Mattermost. But that openness is about more than just opening up our source code — it’s a core part of our culture and the way we do business. I’d like to share a bit more about why we’ve adopted this culture of high-impact openness and how we practice it every day across the various communication and collaboration channels that we use.

The unique reason Gen Z workers are made for this urgent moment

When you’re about as old as the iPhone, you’re going to have a unique relationship with technology. Generation Z has just that. They know that this intuitive understanding of the most powerful digital tools is an incredible force for good. Gen Z—the moniker for the group of people born between 1997 and the early 2010s—understands the creator economy innately, how to start businesses on a smartphone, and how to scale those early successes. And they are only getting started.

Knowledge Base Definition: Tips, Tricks, & Best Practices

You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most essential assets. But where is that knowledge stored, and how can it be accessed? Depending on the organization, that knowledge might be documented in a number of places and formats. As a business, it’s crucial that this knowledge is readily available for whoever needs it.