We all realize that customer feedback is a goldmine of insights. But it’s easy to lose track of what your customers expect, want, and need from your business. That’s why you need a structured and organized feedback management system, a.k.a, a Voice of the Customer(VoC) program that taps into the voice of every customer segment to gain business value. If you’re looking for more reasons, techniques, and best practices to kickstart a VoC program, then we’ve got you covered.

Support reps or business owners may find themselves in a fix when they have to say no to customers. Chances are that your customer may have asked for a feature you don’t offer or requested for an unreasonable service, shared concern about a company policy, or given unsatisfactory feedback for your product. Saying no to a customer should count as an essential skill for a customer support representative. But how do you say no to customers in a positive way?

What is the one skill that everybody in customer support must have? Ask this to anybody who’s been in customer service for a while and ‘empathy’ would be high up on the list. We’ve put together a short guide on the importance of empathy in customer service and tips to empathize with customers better. You can use the following links to navigate through the blog. – Why is empathy important in customer service?

Import2 (Sell) is a 1-click data migration software that helps you to move all historical data from your legacy software into Zendesk Sell. All your contacts, companies, opportunities, tasks, notes, calls, meetings, emails and attachments from your existing CRM will be transferred automatically. Import2 replaces CSV import tools as a faster and simpler solution for your data migration needs.

All companies are aiming for more revenue and customers in 2022. With millions of companies still struggling to bounce back from the financial hits of the past two years, locating and acquiring new (and loyal) customers is a must. But where will these customers come from? And how do you get them to buy from you? Ads and social media strategies are fantastic for boosting your brand, but ads alone rarely close deals. If you want more customers, you need an organized lead funnel.

The simplest sales are made when the customer already knows what they want. Inbound sales are a unique way of selling to customers because the leads seek you out rather than getting roped into the funnel through cold calls or emails. This selling technique involves some extra effort toward the start of your sales funnel, but once you understand the process, it can become an invaluable selling tactic for your team.

Business adoption of AI has accelerated tenfold as a result of the COVID-19 pandemic, and a handful of conversational AI platforms have emerged as the leaders in the space. We set out to see how Netomi’s Natural Language Understanding (NLU) performs against the most prominent conversational AI platforms: Google Dialogflow, IBM Watson, Microsoft LUIS and RASA.

Salespeople must be able to emphasize the value of a wide variety of products and services. But before they can even get to that point, they need to make their biggest sale ever: themselves. When you’re applying for a sales job, you’re essentially selling your value to a hiring manager. How can you make their life easier? What will you do to improve their company’s bottom line?

Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a good market with a product that can satisfy that market” in his article The Only Thing That Matters1. You reach product/market fit by getting the right product to the right people, fulfilling a specific need that hasn’t been served properly before.