The latest News and Information on Collaboration, tools and related technologies.
Advancements in automation and artificial intelligence (AI) have revolutionized the business sector. Automation allows for concise, timely, and accurate service, which is in demand from a society accustomed to instant gratification. The predictive power of artificial intelligence allows businesses to improve upon their service. The end result is a fast, reliable, and effective customer service department, powered by AI and backed up by human agents.
A company website is important to any business. It’s your face and first impression to all different types of people – prospects, investors, researchers, and more – and putting the right content in front of the right role makes a difference.
Executives drive the most sensitive and confidential discussions within your business. So, it’s sobering to think that many of the work processes today are still organized and built around email, paper documents and insecure messaging and file sharing services in many Fortune 1000 companies. These conversations are often extended to board members - external parties to the organization and outside the corporate firewall.
With over seventy-two trillion messages sent in 2018 across messaging channels like WhatsApp and Facebook Messenger, it’s no surprise that 68% of consumers choose messaging as their preferred way to communicate with businesses. Customers are growing more comfortable with sending a message to a business just like they would to their friends and families—it brings an extra degree of convenience and familiarity to the customer experience.
Many companies focus on customer-facing features and tools when selecting a helpdesk platform for their customer support team. There are good reasons for this, particularly when you need to build extensive options for customizing a strong multi-channel or omnichannel program.
