Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Tips for creating a request for information (RFI) document and template

A request for information (RFI) is a document a company sends to vendors to gather information on vendors’ available services, qualifications, and products. RFI documents can include everything from general goals and objectives to evaluation criteria and submission details. An RFI template makes it easy for your team to find the best vendors to help you complete new projects. Learn how to create an effective RFI process and when to use one.

What is a workcation? (And when should you take one?)

Workcations are a work and travel trend that combine working and taking a vacation. They’re on the rise, thanks in a large part to the increased location flexibility and rising worker burnout. Taking a workcation might be just what you need to destress, recharge, and get motivated—as long as you plan it the right way.

Understanding the Pareto principle (The 80/20 rule)

The Pareto principle (also known as the 80/20 rule) is a phenomenon that states that roughly 80% of outcomes come from 20% of causes. In this article, we break down how you can use this principle to help prioritize tasks and business efforts. When you get into the office in the morning, what's the first thing you do? Most people grab their caffeinated beverage of choice, check their email, and prioritize their tasks for the day. But what techniques do you use to identify what needs to get done first?

How the NIST Cybersecurity Framework Enhances Government Security in 2025

‍Government cybersecurity isn’t just about protecting data—it’s about national security and public trust. According to the latest data, ransomware attacks on U.S. government agencies jumped by 50% in 2023. The start of 2025 wasn't much better, with the Cybersecurity and Infrastructure Security Agency (CISA) highlighting newly exploited vulnerabilities—such as CVE-2024-29059, an information disclosure flaw in Microsoft .NET Framework that could expose sensitive information.

How to create crystal clear action items

Action items are follow up tasks that you create from a meeting. They should be clearly defined with a description and a deadline, and help bring the conversations you have in meetings to life. Here, we’ll show you the benefits of creating action items, how to create them, and potential mistakes to avoid. It's the end of a successful project kickoff meeting and your team members are ready to move forward to execute everything that was decided in the meeting.

How Multichannel Notifications Reduce SaaS Churn and Boost Engagement

Building a great SaaS product isn’t just about features—it’s about keeping users engaged. You might spend months developing an amazing tool, but if users sign up, explore a few features, and then disappear, all that effort is wasted. Often, it’s not that they dislike your product; they simply forget about it or never realize its full value. That’s where multichannel notifications come in.

We've Tried 10 Best Skype Alternatives and Here's Our Team's Honest Feedback

Skype, you’ve served us well. If you’ve ever worked remotely or needed to make an international call, there’s a good chance Skype was your go-to app. For years, it was the first tool many of us reached for when starting the day. But as with all technology, change is inevitable. Recent rumors have fueled the idea that Skype’s time is running out.

EX through a Marketing Lens: Elevating Brand Stories & EX with Matt Rivera & Gary Sevounts

This episode features an interview with Matt Rivera, Chief Marketing Officer at Day & Zimmermann and Gary Sevounts, Chief Marketing Officer at Simpplr. Matt has worked for Day & Zimmermann for 34 years, from payroll administrator to the first person in the marketing department. Gary is a veteran CMO with a track record of building high-growth demand and revenue engines, effective marketing teams, differentiated brands, and establishing categories. Previously, he was CMO at Malwarebytes, Socure, and Equifax’s Identity and Fraud Division.