The Covid-19 pandemic swept across the globe and strict health measures forced companies to adapt. Overnight, organizations transitioned to flexible workplaces with the main goal to keep the lights on in unimaginable conditions. As things begin to settle, reimagining how we work became essential to thrive. Flexibility is often defined as the quality of bending easily without breaking.
Over the past year, teams around the world sought new ways to collaborate, engage, and connect. Most of us have been trying to figure out how to translate the mainstays of our company’s in-person collaboration and planning — kickoffs, offsites, training, brainstorming — into virtual events. Underlying this process is the assumption that a virtual experience is less valuable, that it’s missing something that only in-person events can offer. But maybe that’s not true.
Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.
The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. According to the CX Trends report, companies plan to invest more in customer experience across the organization.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences.
Have you ever wished you could more easily follow an important presentation on your mobile device? In our last blog post, we described a variety of improvements to boost productivity on Wire conference calls. Another highly requested feature is being able to zoom in during conference calls with screen sharing or video enabled.
Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.
