Teams | Collaboration | Customer Service | Project Management

The larger the organization, the more difficult it is to stay agile. Project deadlines and pressure to perform cause management to go back to "old" patterns of managing. This counteracts the agile transformation efforts. In this workshop, you will learn from one of Atlassian’s Advisory Services experts, Björn Wiehe, about the levers you have to steer a large organization while maintaining and supporting its agility.

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!