Teams | Collaboration | Customer Service | Project Management

How good leaders use the power of slowing down to get things done

Slowing down may seem unusual in today’s fast-paced corporate environment, but experienced executives know that taking a step back can allow for the evaluation and improvement of situations. Well-known individuals like Jeff Bezos have supported this thoughtful approach to decision-making, and studies show that intelligent people tackle complicated problems more slowly but accurately.

BrowseControl Web Filtering Software Overview | CurrentWare v9.0.1

Don’t let internet abuse run rampant in your organization. Take back control over web browsing with a free trial of BrowseControl. BrowseControl is an easy-to-use web content filtering software that helps organizations enforce policies, improve productivity, reduce bandwidth consumption, and meet compliance requirements - no matter where their users are located.

What is an ITSM Ticketing Solution: Streamlining Support

If you work in an organization with a vast customer base or intricate support operations, you know the critical role an IT service management (ITSM) ticketing tool plays. This intuitive system goes beyond mere automation, becoming the backbone of your support efforts ultimately benefiting the end-users.

Understanding Chinese Overtime: Calculation Methods and Legal Status in the US

Chinese overtime, a term that often perplexes both employers and employees in the United States, refers to a specific method of calculating overtime for non-exempt workers on a fluctuating workweek basis. This article delves into the intricacies of Chinese overtime, exploring its origins, calculation methods, and legal standing within the complex tapestry of US labor laws.

Workforce Analytics - Definition, Working, and Benefits

Workforce Analytics is the new master in the current world. In any section, data and data analysis are considered supreme. The reason is that it helps find critical workforce management solutions and simplifies the information. Data helps in understanding complex details and makes them easy to comprehend. The process of interpreting or communicating the data is called analytics. Analytics are critical in businesses.

Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Jira Service Management & Microsoft Teams

Jira Service Management offers a variety of integrations with Microsoft Teams to facilitate effective communication, improve collaboration, and streamline the process of resolving issues. This video provides a comprehensive overview of the integrations between Jira Service Management and Microsoft Teams, including ChatOps for Incident Management, conversational ticketing through Chat, and the functionality of Jira Cloud.

Jira Service Management & Slack

Jira Service Management offers a range of integrations with Slack to enhance communication, foster collaboration, and optimize issue resolution. This video presents a thorough overview of the integrations between Jira Service Management and Slack, including ChatOps for Incident Management, conversational ticketing via Chat, the capabilities of Jira Cloud, and the AI-driven Virtual Agent.