Teams | Collaboration | Customer Service | Project Management

%term

OneDesk - Get Started: Web Widget

The OneDesk web widget is a simple to implement integration with your website. Add the widget to provide support tools to your customers and prospects. The widget can include: a live chat, ticket portal, knowledge base, AI bot, forms, and custom homepage. OneDesk combines Help Desk, Project Management, & Professional Service Automation software into a single application.

Time is money: How a high-performance intranet accelerates outcomes for financial services orgs

Our State of the Intranet and Future of Employee Technology report uncovers insights to guide intranet purchasing and optimization decisions for program leaders in the financial services sector. Discover current trends in AI integration, user experience, security and more to enhance employee engagement, boost productivity, and drive organizational success in an increasingly digital and regulated world.

Why intranets fail reason #1: IT bears too much responsibility

Intranet decisions can either propel your company forward or slow it down, depending on the approach you choose. If you’re considering whether to build a custom solution or buy a packaged intranet solution, consider the implications each of them carry for your organization. The stakes are high — time, money and overreliance on IT resources are on the line — and the last thing you want is an intranet that’s more of a hindrance than a help.

What is Workforce Engagement? Know All About It.

Over the past few years, workforce engagement management has shifted its focus from task and quality management to prioritizing employee engagement. This evolution has sparked industry-wide interest, as WEM now enables managers to track and enhance employee engagement while also elevating the customer experience. Research shows that 92% of business executives agree that engaged employees work better, helping their teams succeed and improving overall results for the company.

Discord vs Zoom: Which App is Best for Online Meetings

In 1991 the University of Cambridge created the first webcam. The reason? To monitor the coffee pot and check who was drinking all the coffee in the office. You know, the important stuff. Fast forward 30 years and the video conferencing market is now worth millions. The pandemic has only accelerated this growth, making video conferencing applications essential for today’s businesses. Companies are now globalized, and remote work has become the norm.

What is an IT Service Desk? Essential Support Explained

Is your team losing productivity due to persistent IT issues? A robust IT Service Desk can be the key to streamlining tech support and ensuring smoother operations. In this post, we’ll break down the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management.

53% of Leaders Say Inconsistent Performance Is an Issue - Could WFA Be the Solution?

Uncover how different work settings impact team focus and productivity. Learn to optimize diverse work preferences for peak performance by implementing WFA and see how Insightful's hour tracker tools can transform your approach to workplace flexibility.

What is Employee Email Monitoring? and How to Implement it?

24 Who doesn’t want to safeguard their assets and secret information? Everybody does right! But do you know that emails are one of the easiest ways to get your information out of the borders? This is the reason employee email monitoring is so popular among companies. However, there are some legal issues relating to monitoring your employee emails.

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.