Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
New! Introducing Workforce Activity Tracking | Zendesk
Available to Suite Professional customers and above, Workforce Activity Tracking gives you a free 24-hour view of agent activity across tickets and channels. Review workload distribution, Average Handle Time (AHT), and activity patterns to better understand what's driving your operational metrics, all directly in Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
No Lost Luggage, No Lost Context: How Flight Centre Delivers with AI
Great ideas from workshops. Lost somewhere in the handoff. That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it. In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.
Time Doctor awards 2026: Summer recognition from G2, Capterra, and Software Advice
AI-powered insights into how teams work, recognized by the people who use them every day.
Slow Growth Is Actually Poison | Employee Monitoring Software | We360.ai
Your business looks fine on the surface. Day-to-day operations are running. Cash flow is steady. Nothing's on fire. But underneath, productivity is leaking. And it's slowly killing your company. Slow growth, hidden inefficiencies, and silent productivity killers cost businesses more than they realize — because they don't show up in dashboards or weekly reports. They show up months later, in missed targets and shrinking margins.
Social Loafing: Definition, Examples & How to Stop It
I've watched it happen more times than I'd like. A group comes together, everyone nods through the kickoff call, and then somewhere between that first screen-shared agenda and the actual deadline, two people are carrying everything while the rest quietly coast. Nobody says anything. The work still gets done, technically. But the people doing it know exactly what happened. That's social loafing. It feels unfair the moment you experience it, but somehow gets filed under "group dynamics" and left there.
Employee Availability: Meaning, Examples & How It Works
Employee availability refers to the days and times an employee is able or willing to work. Teams use availability to support staffing, shift coordination, schedule planning, and attendance visibility. The term differs from a work schedule, which refers to the specific shifts or hours an employee is assigned and expected to work.
The best PSA software for MSPs in 2026 (and how to choose the right one)
Before joining Teamwork.com, I spent years running delivery at agency firms. Back then, "PSA" meant either an overpriced system nobody wanted to use or a Frankenstein stack of spreadsheets and disconnected apps. The ticketing tool didn't talk to the billing tool. The billing tool didn't talk to the project tracker. And the project tracker was, let's be honest, a shared Google Sheet held together by hope.
9 Asana alternatives we tested for managing client work in 2026
A few years back, I was managing six client accounts at once with a stack of tools that didn't talk to each other. Time tracking in one app, project tasks in another, and a spreadsheet held together by hope to figure out whether any of it was actually profitable. That setup cost us hours every week in manual reconciliation, and we still missed billing for work that fell through the cracks.