How to avoid "emotional overhead" at work (hint: emojis are )
Data shows workers waste up to 40 hours a year due to confusing emails and chats.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
InDepth Guide: 12 Steps to Automate Your Employee Onboarding Workflow
Manual onboarding is a mess waiting to happen. Documents slip through the cracks, tasks get missed, accounts aren’t ready on day one—and the result is a disjointed experience that frustrates HR and underwhelms your new hires. It’s not just inefficient; it’s a bad first impression. Automation changes that. With the right tools, you can turn a scattered process into a smooth, repeatable system that’s faster, more reliable, and easier to scale.
Compare the best project management tools for project managers in 2025
I’ve led marketing campaigns, product launches, and complex cross-team projects at fast-moving B2B SaaS companies for 10+ years. One thing I’ve learned is that the project management tool you choose can make or break a project and affect your sanity along the way. I’ve used a wide range of tools including Teamwork.com, Jira, Asana, Notion, and Trello. Some helped bring clarity. Others just added noise. In one company I worked at, we were using too many tools at once.
Redefining Customer Support: AI for Customer Service
You're likely hearing a lot about Artificial Intelligence these days. It seems to be everywhere, transforming industries and how we work. Perhaps you're wondering how, or even if, AI for customer service truly fits into your operations. Maybe you feel behind the curve, seeing competitors adopt new technologies. You might worry about the cost, the implementation, or simply understanding what AI actually does in a customer service context.
How to Install Time Champ Fieldstaff
Unlock the full potential of your field team with the Time Champ Fieldstaff app! In this step-by-step tutorial, learn how to install Time Champ Fieldstaff, set permissions, and start tracking projects and tasks quickly. Whether you’re a business owner, manager, or field employee, Time Champ makes it easy to increase productivity, automate attendance, and monitor work hours with precise location tracking.
Achieve Manufacturing Excellence with AI
Increasing growth and profitability in competitive markets require solid execution of plans and strategies. That execution, however, is often hindered by inefficient manual processes, fragmented information management, and limited ability to enforce quality and compliance controls. To achieve operational excellence, manufacturers need to establish a digital backbone spanning across departments, systems, and processes.
Build a Customer Journey Map with your team
A customer journey map tells the story of how customers interact with a product or a service. Creating a customer journey map lets you visualize the entire customer experience and identify opportunities for improvement. In this video, we'll walk you through the process of mapping the customer journey with your team using Miro and share some tips and tricks for hosting an effective journey-mapping session in Miro.
Rocket.Chat's Secure CommsOS assessed 'Awardable' for Department of Defense work in the Platform One Solutions Marketplace
We’ve been officially designated as ‘Awardable’ in the Platform One (P1) Solutions Marketplace, which is the DoD’s flagship DevSecOps ecosystem. This signals something bigger than a badge. It’s formal recognition that Rocket.Chat has cleared the toughest security, compliance, and readiness standards required for DoD acquisition. Programs can now procure Rocket.Chat quickly, securely with less red tape and more confidence.
5 steps to get started with self service - Step 3: Create your knowledge base articles
Get comfortable, relax, and enjoy the recap of the third episode in our webinar series 5 steps to get started with self-service series. On July 29, we delivered Step 3: Create your knowledge base articles. Join us as we showcase how to confidently build and optimize knowledge base articles that address real customer issues. Using Zendesk tools, AI enhancements, and best practice writing techniques, participants learned to create clear, searchable, and helpful content to reduce support tickets and improve self-service satisfaction.
Exploring DMS Features: Metadata, Version Control, and Beyond
Modern Document Management Systems do more than store files. They organize, secure, track, and enhance every step of the document lifecycle. From smart metadata and versioning to real-time tracking and duplicate prevention, a good DMS helps teams work more efficiently and with fewer errors. This article breaks down key DMS features that go beyond basic storage and shows how they support productivity, collaboration, and compliance.