Teams | Collaboration | Customer Service | Project Management

How to

How to identify and tackle key customer pain points

Customer pain points are the issues customers experience when using your product or interacting with your service. Watch the video to learn how to identify and fix them so your customers receive the experience they expect. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Business rules: Zendesk triggers and automations | Customer success resources

This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Watch: Zendesk CEO Tom Eggemeier dives into future of AI, CX at Axios event

😯 "Our prediction would be over the next five years, customer experience is going to be more disrupted than it has for the past 50 years due to AI." 💡 Zendesk CEO Tom Eggemeier revealed at the @axios #AI+ Summit that common customer service pain points can be a thing of the past with AI's help. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to choose the best call center software in 2024

In this video, we reveal the top call center features for 2024 to help you find the best call center software. We also show you how call center tools can benefit your business and save costs. Why choose Zendesk? Zendesk is simple to set up and fully cloud-based, allowing teams to get up and running quickly. That means there’s no need for large IT budgets or to hire additional technicians. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.

Customer Success Resources l Navigating Your Way Around Zendesk

Understand the resources you can use to learn about Zendesk, how to access them, and how to get more help when you need it. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Balancing Short-Term Goals with Long-Term Vision

Ready to make your goals a reality? Discover the power of Workstatus - your go-to software for setting, tracking, and achieving all your objectives! Say goodbye to missed milestones and unproductive habits. Whether you're an individual or a team, Workstatus has your back! Join the thousands already seeing success. Get started today and take control with Workstatus! Please like, comment, and share this video.

New in Basecamp: Filter Activity by People or Projects

The activity page shows everything that's happening across all your Basecamp projects. But what if you want to only see what members of your team have been working on? Or need to check in on just a handful of projects? It can be challenging to sift through everything and find what's important – but not anymore! Now you can filter activity by projects or by people. From the top of the activity page, choose how to filter your results, then search by people or projects to customize the report.

How to Identify and Improve Employee Inefficiency at Work

Know how wAnywhere #productivitymonitoringsoftware helps identify employee inefficiencies at work. Find out how your remote and hybrid teams work, whether they use frequent breaks or idle time and exceed them, and what non-productive apps and websites they visit. Get a clear picture of how your distributed teams spend the day at work with wAnywhere dashboard visualization.