Over the past few years, workforce engagement management has shifted its focus from task and quality management to prioritizing employee engagement. This evolution has sparked industry-wide interest, as WEM now enables managers to track and enhance employee engagement while also elevating the customer experience. Research shows that 92% of business executives agree that engaged employees work better, helping their teams succeed and improving overall results for the company.

24 Who doesn’t want to safeguard their assets and secret information? Everybody does right! But do you know that emails are one of the easiest ways to get your information out of the borders? This is the reason employee email monitoring is so popular among companies. However, there are some legal issues relating to monitoring your employee emails.

Uncover how different work settings impact team focus and productivity. Learn to optimize diverse work preferences for peak performance by implementing WFA and see how Insightful's hour tracker tools can transform your approach to workplace flexibility.

Intranet decisions can either propel your company forward or slow it down, depending on the approach you choose. If you’re considering whether to build a custom solution or buy a packaged intranet solution, consider the implications each of them carry for your organization. The stakes are high — time, money and overreliance on IT resources are on the line — and the last thing you want is an intranet that’s more of a hindrance than a help.

Moving to the cloud can provide many benefits, like efficiently scaling resources up or down based on needs. You also have the flexibility to change your use and save on costs. However, it introduces new security and legal challenges that companies must address. Managing security and compliance in the cloud takes time, processes, and tools focused on that task. This is where cloud management services can help.

In an era where technology is the backbone of every industry, students are more connected to the future of work than ever before. As we progress through the 21st century, the intersection of technology and business is redefining career paths and opportunities. Students ask professional companies, “Please write my essay for me online as soon as you can” even more often these days because they have to account for multiple new tech- or business-oriented disciplines.

In 1991 the University of Cambridge created the first webcam. The reason? To monitor the coffee pot and check who was drinking all the coffee in the office. You know, the important stuff. Fast forward 30 years and the video conferencing market is now worth millions. The pandemic has only accelerated this growth, making video conferencing applications essential for today’s businesses. Companies are now globalized, and remote work has become the norm.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Is your team losing productivity due to persistent IT issues? A robust IT Service Desk can be the key to streamlining tech support and ensuring smoother operations. In this post, we’ll break down the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management.