Teams | Collaboration | Customer Service | Project Management

Slack School | Acing Accessibility

If you’ve ever squinted at your screen or felt overwhelmed by a sea of moving GIFs, it’s time to give your eyes a break. In this episode, we’re diving into your preferences to show you how to enable the OpenDyslexic font, set high-contrast visual themes, and use a simplified layout to keep things clear and easy to find. You’ll also learn how to manage animations and reorder screen reader elements so your workspace works best for you. Class dismissed!

Employee Monitoring Market is on Track to Hit $7.6 Billion by 2029. Here's Why

The global employee monitoring software market is expected to grow from about $7.27 billion to $7.61 billion by 2029. This means the compound annual growth rate (CAGR) is around 16.9% to 18.1% each year, according to The Business Research Company. This big growth is happening for three main reasons. First, more people are working from home or in mixed office-home settings now. Second, companies need better ways to protect their computer systems.

Best Enterprise Workflow Automation Software in 2026

Before I joined Teamwork.com, I spent many years working at agencies and start-ups that were scaling fast. One pattern kept repeating: a team would nail their project delivery process at 20 people, then completely fall apart at 50. The manual workflows that held things together, spreadsheets tracking approvals, email chains for resource requests, copy-paste status updates, all broke the moment the org tried to scale. The case for project management automation is obvious in hindsight.

What's new in Teamwork.com | April 2026

April’s roundup is all about giving you more control and clarity across your work—from the new Insights Panel that brings customizable, widget-based reporting into a single view, to deeper AI integrations with Claude Cowork for real-time project insights. We’ve also introduced more flexible quote settings, expanded automation capabilities across the platform, and given you more visibility over Scheduled Reports.

View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.

Understanding Shadow Payroll & Untracked Work

Are you losing money without even realizing it? In this video, we uncover the concept of Shadow Payroll and how untracked work silently impacts your business productivity and profits. Many organizations focus only on visible tasks but what about the work that goes unnoticed? From hidden hours to unmanaged tasks, this “invisible work” can cost companies thousands every year. What you'll learn in this video.

What's New: What we launched in April 2026

AI is rapidly changing how teams build, decide, and ship. But here’s what the teams in the lead have already figured out: the difference between AI that’s helpful and AI that’s truly transformative comes down to three things. The context you feed it. The speed at which your team can get on the same page. And whether you’re building on your team’s collective intelligence — not just one person’s prompt.