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You already know how to create mind maps in Miro. This video is about mastering them. These five advanced techniques will change how you plan, collaborate, and build in Miro, from turning mind maps into interactive navigation hubs to using Miro Flows to go from rough ideas to a clickable prototype in minutes. If you've been using mind maps as static documents, this is your sign to stop. When combined with Miro AI, Sidekicks, and Flows, your mind map becomes the starting point for your entire workflow, not the end of it.

The work we produce gets all the attention. But the real question is: what’s happening behind the scenes that makes that work possible? In this episode of The Handbook, Harv sits down with creative operations expert Nicky Russell, co-founder of WDC, We Deliver Change, and chair of the Creative Operations Summit in London. Together they explore the discipline of creative ops – the systems, culture, and leadership required to help creative teams do their best work.

Complex requests often require multiple steps, and it’s easy to lose track inside a ticket. Tasks let admins create reusable task list templates that can be added to tickets directly in the Agent Workspace. The task list appears as individual steps agents can check off as they work, making it easier to follow standardized processes and track progress without leaving Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.