Teams | Collaboration | Customer Service | Project Management

Product Decision Making with AI: Miro Insights and Portfolios

Peter Parkes, Solutions GM, and Lauren Brucato, Lead Product Manager for Miro Insights, demonstrate how AI-driven analytics transform overwhelming product data into actionable insights that drive measurable revenue growth. This session reveals how Miro Insights and Miro Portfolios enable product teams to align strategic decisions on "what" to build with clear understanding of "why" to build it.

OneDesk - 5 Minute Tour

Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Global Employee Engagement Statistics: What Data Shows, Why It Matters, and How to Fix It

A fully engaged workforce sounds almost like the modern corporate utopia. Everyone wants it. Few can keep it. A place where people care, collaborate, and show up with purpose. But in reality, that vision is slipping through the cracks.

Software usage tracking: Turn visibility into performance

Do you really know how effective your software usage tracking is? As a leader, you invest in tools to make work easier. Yet over time, it becomes harder to see which ones are actually helping. Licenses renew automatically, pricing changes quietly, dashboards multiply, and your team spends more time managing settings than doing meaningful work.

Beyond Tracking How Workforce Intelligence is Defining the Future

This Time Champ webinar explored one of the biggest challenges leaders face in 2025, having more data than ever, yet less clarity on what’s actually happening within their workforce. Today’s teams look busy, collaboration is scattered, dashboards are overflowing, and hybrid work creates blind spots across productivity, engagement and burnout. This session unpacked why traditional tracking tools fall short, and how Workforce Intelligence has emerged as the next essential evolution for modern organisations.

Remote Work vs Office Productivity: Which Work Model Performs Better?

Is remote work the way forward, improving employee happiness and productivity, or just a passing trend that is undermining teamwork and business efficiency? Since the rise of home-working during the COVID-19 pandemic there’s been an ongoing dilemma of when, or if, employees should return to the office. As businesses transitioned to remote work setups, workers have come to appreciate the benefits of working from home.

Beyond the chatbot: why agentic AI is the partner internal comms has been waiting for

The hype around AI in internal comms is intense and confusing right now. The comms pros I’m talking to aren’t lacking tools. They’re trying to figure out which ones actually work. And asking when it’s OK to use them. And even wondering which ones won’t kill our craft. The fears are legitimate: Will I have a place in the future? Will AI kill my critical thinking? And how do I keep up when the pace of change won’t wait?

How B2B Support Software Drives Customer Retention and Growth

In B2B environments, customer support isn’t just a service function—it’s a strategic growth driver. But this growth doesn’t happen automatically. It takes the right B2B support software to transform reactive customer service into proactive relationship management. Rather than simply resolving tickets, modern support platforms can help businesses strengthen customer satisfaction, reduce churn, and uncover opportunities for account expansion.