Teams | Collaboration | Customer Service | Project Management

A report by Forrester Research concluded that about 20% of all support tickets are related to passwords and unlocking an account. Another study concluded that the cost of a help desk call today averages around 30 Euro, which, undeniably is, quite high in terms of customer serviceability cost. Combining these two studies, it is not difficult to estimate the expenditure IT service desks would bear just to solve tickets related to account unlocking issues.

Discover how the EU AI Act impacts the financial industry. Download our white paper to get key insights and actionable steps on how to stay compliant. DORA mandates proof that your third-party IT service provider is meeting its commitments. Here's how to verify it truly is. Learn how to tackle compliance challenges with actionable measures and innovative solutions to stay efficient and ahead of regulations. DORA mandates proof that your third-party IT service provider is truly meeting their commitments.

We wanted to share some exciting news: we’ve successfully completed our SOC 2 Type 1 audit! We embarked on this audit as part of our ongoing commitment to delivering the most robust and professional experience to our users. Service Organization Control (SOC) 2 is a procedure designed to ensure that service providers can securely manage data to protect the interests and privacy of their clients.

If you think of it in terms of Tuckman’s stages of team development, suddenly shifting to remote en masse throws your team into “storming” mode. Confusion and frustration abound, and everything feels twice as hard as it should. (We know because we’ve been there.) Your goal right now is to get back to the “performing” stage and resume your regularly-scheduled level of productivity. Here are five ways to do that.

Great partnerships aren’t born, they’re made. See how organizations big and small use shared channels to connect teams at different companies

Whether the flexibility of working from anywhere has always been appealing or you’re trying to figure out how to navigate a remote work schedule as a way for your team to stay healthy, remote work can seem challenging at first. The best way to succeed as a remote worker is to make sure you have all the tools and information you need to do the job well.