Teams | Collaboration | Customer Service | Project Management

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards to encourage learners and increase their engagement. With the shift to remote work, employers and HR managers have been looking into ways to improve employee engagement. Gamification is one of the best options for this.

Out of all of the major changes to the way we do business that the ongoing COVID-19 pandemic, remote work isn't necessarily one of them. According to a study conducted in 2019, about 99% of respondents said that they would gladly work remotely at least some of the time for the rest of their careers.

Good eye contact, a firm handshake, and positive in-person experiences used to go a long way in building customer trust. So what are consultants to do in this new era where remote meetings are the norm and opportunities to build trust are not as obvious?

Every company needs a sales plan. Without a plan, it’s easy to lose track of sales goals, lose momentum, and ultimately, lose money. Sales budgets can help—they make it easier to form concrete sales plans and greatly simplify sales management. In this article, we’ll cover what a sales budget is, why it’s important, and how to best create one for your business. We’ll also explore a few examples of sales budgets for different tracking periods.

Remote desktop software enables teams to stay connected and productive while working remotely more effectively through the screen sharing technology. From the pandemic's start through early April, the small desktop software category on TrustRadius showed a 281% spike in traffic. Remote desktop capabilities and free programs like teamviewer are becoming increasingly important, according to software purchasing data from April 2020.

Whether you’re an IT technician or an ardent PC gamer, you need to ensure that every part of your computer is up and running efficiently. However, your computer’s task manager can’t give you a full picture of what’s actually happening inside your PC. Fortunately, the right PC monitoring software can help you out here.