Teams | Collaboration | Customer Service | Project Management

Vivantio

Omnichannel Helpdesk: Your Key to Better Customer Support?

Mar 19, 2025 By Andrew Walsh, COO In Vivantio
Have you ever wondered why customer support operations feel like a maze? With so many customer communications across email, phone, chat, and social media, teams struggle with inefficiencies, siloed data, and poor customer context. When your customer service agents don’t have a 360-degree view of the customer, they waste time switching between systems—leading to slow resolutions and poor service experience.
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InvGate

25+ Best IT Asset Management Software Options in 2025

Mar 13, 2025 By Emiliano Pardo Saguier In InvGate
Finding an IT Asset Management (ITAM) tool can quickly become a headache. With so many ITAM tools on the market, navigating their specifics, potential, and features can be a slow and sometimes confusing process. If you’re in this situation and need some clarity in your search process, don’t worry. We’ve done the homework for you.
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AI-Powered ITSM | Jira Service Management | Atlassian

Mar 13, 2025 By Atlassian In Atlassian
The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
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Vivantio

The Future of Workload Automation for SaaS: 5 Trends & Innovations

Mar 12, 2025 By Andrew Walsh, COO In Vivantio
This shift underscores the growing importance of automation in streamlining business operations, reducing manual tasks, and enhancing efficiency. Workload automation can solve efficiency challenges by integrating seamlessly with existing systems, providing real-time visibility, and enabling intelligent workload distribution. The result? Increased efficiency, reduced operational costs, and the ability to reallocate resources toward strategic initiatives that drive growth.
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Vivantio

B2B Customer Service: Top 6 Best Practices for Success

Mar 5, 2025 By Jules Stevens, Head Of Customer Experience In Vivantio
Therefore, delivering exceptional customer service is more than just a nicety—it’s a necessity. For B2B companies, fostering long-term customer relationships is critical for sustainable growth. Unlike B2C companies, B2B interactions often involve higher stakes, with decisions impacting entire organizations rather than individual consumers.
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Vivantio

What is an ISV Partner: The Power of Strategic Relationships

Feb 26, 2025 By Greg Rich, CEO In Vivantio
Strategic partnerships with industry leaders like Salesforce and Microsoft can be a game-changer for companies in the SaaS and Customer Service Management sectors. These alliances provide seamless integration with widely adopted platforms, improving efficiency and enhancing the customer experience. By tapping into these ecosystems, businesses can reach new audiences, optimize workflows, and maintain a competitive edge.
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Vivantio

What is an ISV Partner: The Power of Strategic Relationships

Feb 26, 2025 By Greg Rich, CEO In Vivantio
Strategic partnerships with industry leaders like Salesforce and Microsoft can be a game-changer for companies in the SaaS and Customer Service Management sectors. These alliances provide seamless integration with widely adopted platforms, improving efficiency and enhancing the customer experience. By tapping into these ecosystems, businesses can reach new audiences, optimize workflows, and maintain a competitive edge.
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InvGate

Request Management Software: What it is And Why it Matters

Feb 26, 2025 By Natalí Valle In InvGate
IT teams often struggle with service requests that pile up without a good system. This leads to delays and frustrated users. Request Management software helps teams process and track service requests in an organized way. Studies show that 80% of users measure their satisfaction with IT services through one thing: speed of resolution. This makes efficient request handling crucial for maintaining user confidence in your IT department.
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Vivantio

Optimized ITSM & Customer Service for ISVs

Feb 19, 2025 By Andrew Walsh, COO In Vivantio
Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.
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