Teams | Collaboration | Customer Service | Project Management

Dark mode is everywhere. It looks premium, feels calmer at night, and on OLED screens, it can even save a bit of battery. But for service teams living in lists, forms, and knowledge articles all day, the real question isn’t “Which is better?”—it’s “Which is better, when, and for whom?” At Vivantio, our design team didn’t set out to follow a trend.

Vivantio’s new Dark Mode is more than a visual refresh — it’s the next step in delivering a workspace that feels as good as it performs. Service leaders and teams spend hours each day in their platform. Focus and comfort matter. That’s why Dark Mode was designed to reduce eye strain, improve readability, and create a calmer, more immersive experience — especially for those managing complex service operations across time zones and shifts.

Choosing the right ITSM tool is a key step in shaping how IT teams deliver services and support business goals. The market is evolving quickly, with vendors expanding features to cover automation, AI-driven support, and integrations that go beyond IT. For organizations planning their 2026 IT strategy, understanding what each tool offers is critical.

If you're considering acquiring free help desk software, you've likely come across options that may seem like a cost-effective and simple way to handle and improve customer support in your organization, without adding extra expenses or making big efforts. Although it might work for small businesses or startups with limited budgets or for teams who are just starting to implement a formal help desk system, it's important to note that any ticketing system free of charge will likely have constraints.

An effective ticketing system is essential for efficient IT operations. Studies show that 86% of service teams see a productivity boost after implementing a help desk system. Modern ticketing platforms offer AI-driven automation, analytics, and seamless integrations, helping teams manage incidents, service requests, and changes more effectively. This guide covers the key features of ticketing software and highlights the top vendors to consider in 2026.

ServiceNow is a leading IT Service Management (ITSM) platform designed for complex, global organizations. However, its high cost, long implementation timelines, and reliance on consultants often drive companies to seek alternatives. In this guide, we compare the top ServiceNow alternatives, including InvGate Service Management, highlighting features, pricing, pros, and cons so you can choose the right fit. TL;DR Looking for a more practical or cost-effective alternative to ServiceNow?

Learn about key ITSM trends to aid your employee service and business productivity in this year and beyond.

Track and measure the right ITSM metrics to improve employee support, streamline operations, and meet your business goals.

Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as organisations look to optimise individual Employee Experiences. While both approaches aim to streamline service delivery and enhance team efficiency, they serve different scopes and purposes. Understanding these distinctions is crucial to making an informed decision on a solution that aligns with your service delivery goals and employee satisfaction objectives.