Top ITSM trends to watch now
Learn about key ITSM trends to aid your employee service and business productivity in this year and beyond.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
ITSM metrics: What to measure and why it matters
Track and measure the right ITSM metrics to improve employee support, streamline operations, and meet your business goals.
ITSM vs. ESM: Differences between IT and enterprise service management
Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as organisations look to optimise individual Employee Experiences. While both approaches aim to streamline service delivery and enhance team efficiency, they serve different scopes and purposes. Understanding these distinctions is crucial to making an informed decision on a solution that aligns with your service delivery goals and employee satisfaction objectives.
How CampBrain Cut Reporting Time from Hours to Minutes with FLEXGrid | Vivantio Case Study
Discover how CampBrain transformed its complex, time-consuming reporting process with FLEXGrid—Vivantio’s no-code, drag-and-drop reporting tool. Before FLEXGrid, pulling key insights required advanced SQL skills and hours of manual effort—creating bottlenecks for just a few technical team members. Now, teams across Operations, Business Development, and beyond can build and access reports in minutes.
8 Best HR Automation Software
If you're spending too much time updating spreadsheets, sending reminders, or repeating the same steps during onboarding, it's probably time to get an HR automation tool. Most of today’s tools are built to simplify specific tasks, like approving time-off, tracking applicants, or sending documents for signature. Others take it a step further, letting HR collaborate with IT or finance inside the same platform. This guide breaks down some of the most popular tools out there.
Employee Experience Platforms: 5 Options For Different Organizational Needs
An employee experience platform is designed to support people across the organization, not just through HR processes, but by improving how they access services, tools, and support. These platforms bring together capabilities like internal communication, knowledge management, surveys, and self-service portals to help employees stay productive and engaged.
What is ITSM? The ultimate IT service management guide
IT service management can help your team deliver efficient, cost-effective IT services while meeting customer and employee expectations. Learn more in our guide.
Vivantio Update: New Tabbed Modals and Drawer Views for a Smoother Experience
Discover the latest enhancements to the Vivantio user experience! In this video, we introduce new ways to customize how dialogs, lookup windows, and search interfaces are displayed. With tabbed modals and drawer views, you can personalize your workspace to be cleaner, more intuitive, and more efficient. Highlights Include: New tabbed dialog and drawer interface options Easy switching between modal and drawer views.
Introducing FLEXGrid Workspaces: Real-Time Data Insights for Smarter Service Management | Vivantio
See how Vivantio's FLEXGrid is transforming the way teams interact with data. FLEXGrid is a dynamic, interactive workspace that empowers teams to explore, analyze, and act on real-time data—no report builder required. Whether you're running ad-hoc analysis, tracking project progress, or identifying trends, FLEXGrid puts the power of flexible reporting directly into your hands. What You’ll Learn: Flexible insights. Actionable data. Smarter decisions. Experience FLEXGrid—only in Vivantio.
The future of AI-powered ITSM is here! | Jira Service Management | Atlassian
The future of AI-powered ITSM is here with Atlassian’s Jira Service Management.End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team..