Teams | Collaboration | Customer Service | Project Management

From Incident to Problem: How Vivantio Scales Issue Resolution

Apr 2, 2025 By Vivantio In Vivantio
Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.
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Vivantio

How to Master AI Data Integration: Tips for Operation Leaders

Apr 2, 2025 By Andrew Walsh, COO In Vivantio
Data access has long been the lifeblood of business. But for today’s B2B SaaS companies, how data is accessed and utilized has dramatically evolved. For operation leaders, mastering the data integration process is now essential to making informed decisions and improving efficiency. If this scenario sounds familiar, you know how frustrating it can be to navigate fragmented data systems.
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Streamline Ticket Management with Vivantio | Faster Support, Better Visibility

Mar 28, 2025 By Vivantio In Vivantio
Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.
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Vivantio

Omnichannel Helpdesk: Your Key to Better Customer Support?

Mar 19, 2025 By Andrew Walsh, COO In Vivantio
Have you ever wondered why customer support operations feel like a maze? With so many customer communications across email, phone, chat, and social media, teams struggle with inefficiencies, siloed data, and poor customer context. When your customer service agents don’t have a 360-degree view of the customer, they waste time switching between systems—leading to slow resolutions and poor service experience.
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AI-Powered ITSM | Jira Service Management | Atlassian

Mar 13, 2025 By Atlassian In Atlassian
The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
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InvGate

25+ Best IT Asset Management Software Options in 2025

Mar 13, 2025 By Emiliano Pardo Saguier In InvGate
Finding an IT Asset Management (ITAM) tool can quickly become a headache. With so many ITAM tools on the market, navigating their specifics, potential, and features can be a slow and sometimes confusing process. If you’re in this situation and need some clarity in your search process, don’t worry. We’ve done the homework for you.
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Vivantio

The Future of Workload Automation for SaaS: 5 Trends & Innovations

Mar 12, 2025 By Andrew Walsh, COO In Vivantio
This shift underscores the growing importance of automation in streamlining business operations, reducing manual tasks, and enhancing efficiency. Workload automation can solve efficiency challenges by integrating seamlessly with existing systems, providing real-time visibility, and enabling intelligent workload distribution. The result? Increased efficiency, reduced operational costs, and the ability to reallocate resources toward strategic initiatives that drive growth.
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Vivantio

B2B Customer Service: Top 6 Best Practices for Success

Mar 5, 2025 By Jules Stevens, Head Of Customer Experience In Vivantio
Therefore, delivering exceptional customer service is more than just a nicety—it’s a necessity. For B2B companies, fostering long-term customer relationships is critical for sustainable growth. Unlike B2C companies, B2B interactions often involve higher stakes, with decisions impacting entire organizations rather than individual consumers.
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