Zendesk Demo: Getting started with analytics
How do I measure and improve my customer experience with reporting and analytics? To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk Sell: Sales Triggers Demo
A walkthrough of the new Sales Triggers workflow automation in Zendesk Sell.
Zendesk Sell Overview Demo
Take a quick tour of Zendesk Sell, a modern Sales CRM to help you accelerate revenue.
IE End of Life: It Had to Happen Sometime
Internet Explorer (IE) was once the most used web browser out there. You'd have to go back to what was practically the internet Paleolithic for that, but the truth still stands. Now, with this once titanic force being decommissioned by June 15, 2022, we’re facing the end of an era. And nostalgia aside, what does the IE end of life mean for the world of IT and the service desk? Furthermore, what precautions do you need to take now that it's on its way out?
What Is The Science Of Delight?
According to neuroscientist David Eagleman, your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh 2021, at Mandalay Bay in Las Vegas, David presented his keynotes on certain aspects of ‘making delight easy’ for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation, emotion, and the social context.
OneDesk - Views Management
Learn how to configure and manage your work views panel, including reordering or renaming system views, setting default views and sharing custom views. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
29 Customer Service Tips to Deliver Great Customer Service
What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service. No matter how awesome you think your product is, or how skilled you think your team is, what your customers are most likely to remember is the direct interaction they have with your company.
Why Digital-First Customer Service is a CX Must-Have
As we enter 2022, we must reflect on how the digital-first experiences of the last two years have redefined our future. Based on increased demand, businesses are meeting customers in the digital realm more than ever and seeking to offer a service experience that respects the individual behind the screen. Consumers fundamentally haven’t changed—they want their service needs met as fast as possible.
Manage & Customize Views in OneDesk
Views in OneDesk allow you to group and organize your data based on your specified criteria and within a variety of layouts and better overall plan and prioritize your work. For example, see a hierarchical view of unassigned tickets, assign tasks to users on a Kanban board, group projects by customer and much more. OneDesk’s robust customization options allow for a huge variety of possibilities to fit your company’s needs. Keep reading to learn more about managing views in OneDesk.
12 Tips to Improve Time Management for Call Center Agents
Excellent time management is crucial for efficient call center operation and high agent productivity. This, in turn, helps you provide top-notch customer service. However, managing time in a customer support center can be difficult due to unpredictable call volumes, agent burnout, and other factors. So how do you improve time management for call center agents? In this article, we’ll share 12 smart tips to improve time management for call center agents and three reasons why it’s important.