Teams | Collaboration | Customer Service | Project Management

The Customer-first Strategy: Why it's Crucial to your Business I Conversations with Zendesk Podcast

Jun 16, 2023 By Zendesk In Zendesk
On this episode, recorded live at Zendesk Relate 2023, we’re joined by several incredible panelists including Danielle N. Evans at Honeywell, William Abrams at Medline Industries, Cait Keohane and Teresa Anania at Zendesk, and Sarah Bernhardi at Dandelion Payments, Xe.com, and Ria Money Transfer. This conversation focused on the benefits and implementation of a customer-first approach to business.
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What is Employee Engagement? (+5 strategies for improving it) #ytshorts

Jun 16, 2023 By Zendesk In Zendesk
The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.
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Zendesk for Financial Services #ytshorts

Jun 8, 2023 By Zendesk In Zendesk
In the world of banking, insurance, wealth management, or investments, delivering seamless support at scale can be a challenge. With Zendesk, all of your client data is in one place—which allows your team to give advice and answer questions faster. And with the highest standard of data security, you can ensure that all of it stays safe and sound—giving them peace of mind and a better experience.
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OneDesk - Saved Replies (Canned Responses)

Jun 7, 2023 By OneDesk In OneDesk
Learn how to create, use, and manage saved replies. Saved replies are pre-written responses that make answering customers more efficient. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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Welcome to Showcase: where we shine a light on the intelligent heart of customer experience

Jun 7, 2023 By Lilia Krauser In Zendesk

Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

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Top 8 change management models: a comparison guide

Jun 7, 2023 By Kristen Hicks In Zendesk

With how fast industries move, technologies advance and current events shift, organisational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

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