Teams | Collaboration | Customer Service | Project Management

Zendesk Tutorials: Advanced Bots

🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources.

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in this dynamic field hinges on three crucial ingredients: adaptability, dedication, and the ability to build meaningful connections. In the 68th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, engages in a captivating conversation with Abby Sininger, a rising star in the world of IT.